Using Social Media to Drive Local Foot Traffic: 10 Tips for Small Businesses

For small businesses leveraging social media to drive local customers is a powerful strategy. Social media platforms offer unique opportunities to connect with your local audience, increase brand visibility, and ultimately attract more customers to your business, wether that’s a physical location or service. In this article, we will share ten valuable tips for small businesses looking to use social media effectively to drive local awareness.

1. Optimise Your Profiles:

Ensure your social media profiles clearly display your business name, address, phone number, and website. This information should be consistent across all platforms to facilitate easy contact and navigation for potential customers.

2. Promote Local Events and Special Offers:

Leverage social media to announce and promote local events, sales, discounts, or limited-time offers. Engage with local businesses that people trust in your community. Such as; local teams, social groups and community activities. You can also partner with local businesses or events to offer special offers for your business.   

3. Collaborate with Local Influencers:

Identify influential individuals or local bloggers within your community who have a significant following. Partner with them to promote your business or host events together. Their endorsement can help expand your reach and attract local customers. Ensure you align with other content the influencers are posting. 

4. Share Customer Testimonials and Reviews:

Highlight positive customer experiences by sharing testimonials and reviews on your social media platforms. This social proof can instil trust and confidence in potential customers, encouraging them to visit your store. Take a picture to go alongside your review or do a video testimonial, if you don’t have a storefront take these images and videos in places your local community would recognise. 

5. Run Geo Targeted Ad Campaigns:

Utilise the geo targeting feature available on social media platforms to tailor your ad campaigns specifically to your local area. This enables you to reach potential customers in proximity to your business and increase the likelihood of traffic to your business.

6. Engage with the Local Community:

Actively engage with the local community by participating in conversations, sharing local news or events, and supporting local causes. This involvement demonstrates your commitment to the community, fostering a positive image and encouraging local support.

7. Create Compelling Local Content:

Craft content that is relevant and specific to your local audience. Share behind-the-scenes glimpses, local success stories, or unique aspects of your community. By highlighting what makes your business and location special, you can attract the interest of local residents.

8. Encourage User-Generated Content:

Inspire your customers to generate content related to your business. Encourage them to share their experiences, photos, or reviews on social media, using a designated hashtag. This user-generated content acts as authentic social proof and helps generate buzz around your business.

9. Utilise Local Hashtags:

Research and use local hashtags relevant to your area to increase your visibility within the local social media community. This allows users searching for local businesses or events to discover your posts and engage with your content.


10. Monitor and Respond to Local Feedback:

Regularly monitor your social media channels for local feedback, comments, and messages. Respond promptly and professionally to both positive and negative feedback. This demonstrates your commitment to customer satisfaction and can turn negative experiences into positive ones.


Ready to drive more traffic to your local business? Start by accessing our FREE social media health check to evaluate your current strategies. It provides valuable insights and personalised recommendations to optimise your social media presence. If you require expert assistance in leveraging social media for local traffic, contact us. The #29ERS are here to help your business thrive.


By implementing these ten tips, businesses can effectively utilise social media to drive local traffic. Engage with your local audience, promote special offers, collaborate with influencers, and provide valuable local content. Remember, social media is a powerful tool to connect with your community and attract customers to your storefront. Leverage its potential and watch your business flourish in the local market.

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